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Deciding on the best information technology consultant for your company can be quite a critical business decision. The computer and network support company you choose directly impacts your productivity, your flexibility, and even your bottom line. Technology plays a built-in role in today’s business world. Blackberries, laptops, email and instant messenger have all become tools of the trade when communicating with clients. But what are the results whenever your email goes down? Or once you can’t connect with the web to gather time-sensitive data for a customer? The benefits of technology may come at a high price, and it’s times like these when businesses, especially smaller companies, need a reliable IT partner who are able to reduce downtime. You may be thinking the main criteria when selecting an information technology consultant ought to be expertise. Although expertise is surely a deciding factor, a possible computer and network support company’s customer care approach should be thought about closely as well. All things considered, what good is a specialist once you can’t get touching him to correct your critical IT issues?
The Difference Between an IT Partner and a Vendor
It might seem like semantics, but there’s a genuine difference between a network support company that signs on to be your IT partner and an information technology consultant that is just another vendor selling applications and services. An IT partner needs to have a customer care model that aligns with the long-term goals of its clients and is focused on helping to cultivate clients’ businesses.IT-Service Düsseldorf
Many computer and network support companies’ method of customer care leaves something to be desired. You call to schedule an on-site visit because your network is having issues, and it’s slowing your turn-around time down to a snail’s pace. You get a phone back four hours later from a worker that you’ve never spoken with before. They could come, but it must be tomorrow or possibly Monday, because their guys are working on a network issue at an important law firm. To these vendors, your company is merely another small fish in a sea of bigger clients.
To an information technology consultant that is a true partner, your company, whether large or small, is their business. A network support company that take the partner approach does not take technical issues lightly because they recognize that IT will make or break a company. Somebody takes enough time to get to know the ins and outs of your company from day one. They know what your company needs, from the technological perspective, to be successful, and they’ll not merely provide that, but also provide advice on how to use technology to cultivate your business. Overall, this type of information technology consultant provides much more than services – they act as an expansion of your business.
Signs of a Dependable Computer and Network Support Company
When looking for the proper computer and network support company, you must watch out for a few tell-tale signs that’ll provide insight into if the partner you’re considering is a good fit for your company. First, ask the next questions when researching potential partners:
- Will my company be assigned one individual who will act as our primary information technology consultant? If the potential computer and network support company says no, then there is a good chance that you will be conversing with someone different everytime you call in by having an issue. This may get tricky because when multiple person is accountable for your account, your requests can slip through the cracks. Also, the blame game will probably occur with this scenario – “I thought Bob said he would call you back.”
- Is it possible to tell me about your escalation process when coping with client issues? That is an essential question because some issues are more time-sensitive than others and, if your information technology consultant is unavailable, you have to know what back-up plan measures come in place to expedite resolution of your issues.
- Will my IT contact be able to break down technical jargon into something I can understand? Many of us are not as technically savvy as our IT consultants – all things considered, that is why we hired them! There’s nothing worse than paying top dollar for technical expertise however not being able to understand a phrase the expert says. And, some consultants come off as down right egotistical once they don’t notice that you will be lost since they are describing your network infrastructure. An excellent information technology consultant has the technical smarts but knows how exactly to communicate so that even the least technically savvy person in the group can follow.
Use your instincts – you can usually glean a lot from your first conversation with a possible IT and network support company. If your questions appear to stump them or, if they act as if they’re hurried, expect more of the exact same behavior in the future. A network support company whose focus is on partnership will probably play a built-in role in achieving your company’s long-term goals. That’s why it is important to take care of the investigation and selection process as if you are hiring on a full-time employee.
There are lots of factors to consider when looking for the proper information technology consultant. The choice process will soon be unique to a particular extent for each company, but asking key questions in regards to the potential computer and network support company’s service should help single out the most effective candidates. Most companies will agree that a blend of expertise and a dependable customer care model make for an excellent IT partner.